Central Support Team Leader

Your role

At Allens, our business teams are also specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.

The Central Support Team Leader leads a small team to facilitate the day-to-day delivery of high-quality operational support services within Central Support.

As a Central Support Team Leader, you will:

• Promote a high-performance culture and implement processes to monitor and enhance standards of work where required.

• Provide operational support to legal operatives within the firm, adapting to the changing needs of the business.

• Demonstrate a high level of skill and accuracy for all relevant document production software including Microsoft applications (Word, Outlook, PowerPoint, Excel), DocsCorp and any other document management software utilised by the firm.

• Promote ongoing connection and communication between Practice Assistants and legal operatives.

• Be an advocate for a culture of operational excellence within the Practice Support team by leading by example.

• Uplift the capability of the wider Central Support team in your area of specialisation including delivering training and providing technical support.

• Develop and coach Practice Assistants by identifying training and development needs of your team. Work with the Central Support Manager and Central Support Operations Manager on strategies to address these development needs.

This is a permanent, full-time opportunity. At Allens we have a hybrid working structure, typically 60% in the office and 40% from home. We would be happy to discuss any other flexible working arrangements that best support you.

About you

You will have:

• Experience working in a Legal, finance, accounting or other professional services firms.

• At least five years' previous experience in a similar role.

• Excellent problem solving, organisational, communication and interpersonal skills

• Completion of a Business Administration Certificate or equivalent will be highly regarded.

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness, and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:

• Financial: market competitive fixed remuneration, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.

• Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families.

• Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.

• Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible parental leave policy – 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.

• Recognition: team based recognition including social activities and contribution based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

How to apply?

We'd love to hear from you so please click "apply now"! If you would like to find out more, please visit "This is Allens" or listen to our Allens Confidential podcast to hear real stories from real people about life at Allens.

At Allens, our culture is made up of unique backgrounds and varying life experiences. We celebrate our people's differences across gender and gender identity, sexual orientation, age, ability, cultural backgrounds, First Nations communities, and family and caring arrangements. If you require adjustments to fully participate in our application process, please contact us at careers@allens.com.au. We encourage applicants from all backgrounds, so if you're excited about this role but your past experience doesn't align, please express your interest by emailing us at careers@allens.com.au. The right role for you might be just around the corner!