Manager, Business Solutions

Job Description

Reporting to the Director, Business Solutions, the Manager, Business Solutions leads a team that supports Global Media Operations by ensuring the effective execution of large-scale technology programs as well as process improvement in support of strategic business goals and objectives.  This role will collaborate with leaders across varying business units and technology portfolios to ensure proper cross-functional coordination and execution across delivery teams from intake to completion. The ideal candidate brings excellent communication and relationship management skills to influence and resolve issues with various stakeholders.

The Manager, Business Solutions will provide business strategy and oversight for creating, sustaining, implementing, and driving efficient and effective technical initiatives and processes in support of business objectives. Collaborating with leaders and stakeholders from Media Group and the Operations and Technology (O&T) teams to ensure proper coordination and execution of activities related to the intake and delivery of business initiatives and technology programs. This role will be responsible for overseeing multiple areas across the content and marketing supply chains.

• Strategize, implement, and maintain large scale initiatives and activities that adhere to the department’s mission, short term and long-term goals, and broader organizational objectives
• Support our Media Group business and efforts for international expansion
• Advocate, apply, enforce, and maintain agile best-practices in planning, coordination, documentation development and organization, risk management, implementation, testing, and validation
• Support the Business Solutions team with a diverse array of tools and experience to ensure value
• Ensure that all aspects of program/project cost, quality, timing, and scope meet business requirements
• Contribute to the development of executive communications and assist in the development of programs and initiatives during the implementation, integration, verification, and certification phases
• Ensure external teams align with all goals and objectives; ensure complete transparency between internal and external teams
• Identify impediments and assists the team with removing roadblocks to ensure successful deliverables
• Analyze, evaluate, and overcome risks associated to initiatives, and produce pertinent KPI reports for various stakeholders
• Develop and maintain essential metrics, KPIs, Portfolio Management, and accomplishments for all CSC Business Units

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Management, or related field preferred
• Minimum 8 years of experience with:
  • successfully managing large scale programs / project management
  • digital content and marketing supply chains
  • client services; managing relationships and negotiating changes to commitments/requirements with multiple stakeholders
• Advanced knowledge of JIRA, MS Office (Word, PowerPoint, and Excel), and Airtable
• Experience in managing a team, providing mentorship and a collaborative work environment
• Experience in Media, Entertainment, and Cloud technologies
• Results-oriented with a history of problem-solving abilities
• Communication and interpersonal skills, including relationship building and collaboration with a cross-functional team
• Attention to details with ability to manage a high volume of information with excellent accuracy
• Appropriate sense of urgency and commitment for critical deliverables
• Adaptable with history of leading effectively under pressure and through significant change
• Team-oriented, with the ability to build strong relationships, support colleagues, and foster a positive, inclusive team environment
• Self-starter who exhibits ownership on assigned tasks and who will push for positive solutions that solve immediate problems while building towards long-term goals
• Experience in developing executive communications, strategic roadmaps, and ROIs
• Great understanding of the System Development Life Cycle of technology tools, systems, and processes
• Exceptional time management, facilitation, and organizational skills
• Technical background, with alacrity for design, marketing, sales, and business development
• PMP/Agile/JIRA Certifications a plus

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be 18 years or older
• Must have unrestricted work authorization to work in the United States

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $135,000 - $160,000 (Bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.