Multinational Service Consultant at Zurich Australia — BranchFactor

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 4+ yrs
Management level: Individual contributor
Employment: Hybrid
Contract: Full-time
Visa sponsorship: Not offered

Compensation

Base salary	US$66,000 – US$108,000 / yr
Cash bonus	US$6,500 – US$11,000
Total comp	US$72,500 – US$118,500

Role speciality

Multinational Program servicing

Preferred qualifications

Study levelBachelor's

Original posting

Zurich is currently looking for an Multinational Service Consultant (Property) for our Multinational Operations Team in our New York Office. We are also open to hiring talent at one of our California based offices.

As a member of Zurich's Multinational Operation’s Team you will enjoy the opportunity to fully apply and hone your communication and analytical skills. Specifically, you will consult with Account Teams to ensure the successful delivery of the Multinational Program servicing for complex accounts, including customer service requirements, service proposition and handling of various service delivery issues.

Our Multinational Service Consultant is responsible for:

Manage the Multinational Program servicing end to end for complex accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value added services for existing and new customers.
Respond to customers service issues and coordinating with the appropriate business partner for resolution (i.e. claims adjusters, underwriters).
Create and implement the agreed service plan, including documented Service Level Agreement (SLA), and monitoring of the ongoing delivery of services.
May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.
Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions.
Maintain contact with prospects and/or customers to resolve complex problems.
Evaluate loss potential due to Catastrophe, severity and/or frequency.
Rate policies and check previously rated policies for proper rating.
Assist in developing rates.
Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network.
Business Travel, as required, up to 5%

Basic Qualifications:

Bachelors Degree and 4 or more years of experience in the Service Delivery area
OR
High School Diploma or Equivalent and 6 or more years of experience in the Service Delivery area
AND
Knowledge of domestic and Multinational regulatory requirements, and Multinational manuscript wording
Knowledge of the business environment, finance, economics, reinsurance and fronting

Preferred Qualifications:

Knowledge of Commercial Energy & Marine insurance
Experience with Captive and Reinsurance programs
Excellent communication skills
Multi-lingual
Ability to multi-task
Strong time management and organizational skills
Excellent analytical planning skills with ability to effectively manage changing priorities

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $65,900.00 - $107,900.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - New York, AM - Fresno, AM - Gold River, AM - Irvine, AM - Los Angeles, AM - Pasadena, AM - San Diego, AM - San Francisco, AM - Woodland Hills
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-BN1 #LI-ASSOCIATE #LI-HYBRID