Corporate Relationship Support Manager

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Business Descriptor

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.

Job Introduction

The ARM supports Relationship Managers (RMs) in managing and growing a portfolio of corporate clients by delivering a consistently strong client experience, maintaining high-quality day-to-day service, and ensuring disciplined execution across credit, onboarding, servicing, and controls. The role is a great platform to build end-to-end corporate banking skills while working closely with internal product and risk partners.

Principal Responsibilities

• Providing Comprehensive Support to Non-Borrowing Clients:
  Proactively engage with non-borrowing clients with a particular focus on increasing liability balances and supporting any other onshore/ offshore requirements.
• Delivering Non-Credit Related Assistance to Borrowing Clients:
  Support borrowing clients on matters not related to credit facilities, ensuring their operational and transactional requirements are met efficiently both in India and other markets (as applicable).
• Driving Cross-Sell Initiatives:
  Actively promote a broad range of banking products and services based on client suitability. Leverage client insights through SAGE to identify cross-sell opportunities and help the RM enhance wallet share of the client.
• Managing Pricing Approvals:
  Oversee the preparation and submission of pricing approval requests, including the creation of ORC and obtaining CCM approvals. Ensure all pricing decisions are compliant with internal guidelines.
• Assisting with Client Planning on CME:
  Provide support in the development and execution of client plans on CME, ensuring that strategic objectives are clearly defined, tracked, and achieved. Assist the RM in ensuring CME pipeline and lost deals are updated promptly.
• Ensuring Regulatory Compliance:
  Ensure timely KYC completion/ updation, monitor non-financial risks in the portfolio and address any regulatory/ compliance matters.
• Co-ordinating with Product teams and delivering bespoke client servicing needs:
  Liaise effectively with various product teams and support the RMs to deliver integrated solutions that meet bespoke client requirements. Ensure seamless communication and collaboration to enhance client satisfaction.
• Facilitating Transactional Support:
  Offer end-to-end assistance on client transactions, such as loan drawdowns and other operational activities. Ensure all processes are executed accurately, promptly, and in accordance with established procedures.
• Support RMs in all other activities including but not limited to audits related to ORC/ pricing approvals and any other bespoke client requests

Role Requirements / Education Qualifications / Certifications / Experience:

• Master’s degree (or equivalent) in Business, Finance, Economics, Accounting, or a related discipline is preferred or CA or CFA.
• 1 – 3 years’ experience supporting corporate/commercial banking clients (relationship support, credit support, onboarding, servicing, client implementation, or operations).
• Pro-tip : Familiarity with AI-enabled tools is an advantage.

Additional Information

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India