Manager Casework

Manager Casework

Talent pool creation for Western Sydney Nepean Blue Mountains, South West Sydney and Sydney, South Eastern Sydney, Northern Sydney districts
Grade 9/10 - $133,348 - $146,945 pa + superannuation and annual leave loading****Flexible work practices including work from home, flexible working hours, 35-hour week and flex leave

Your role

Our Community Service Centres (CSC) are looking for committed, compassionate, and resilient leaders with a passion to empower people to improve the lives of children and families in NSW. The Manager Casework role requires you to have a mix of knowledge, skills and values to empower, mentor and provide strategic direction to a team of Caseworkers and Casework Support Workers.

What you’ll do

As a Manager of our CSC, you will monitor and establish daily priorities and resource allocations for Caseworkers. You will ensure the implementation of high-quality work that meets best practice standards to improve the life experiences of vulnerable children, young people, and families at risk.

Your day-to-day duties may include:

• Practising effective group and individual supervision,
• Leading practice change and implementation through feedback on casework, and coaching support.
• Quality assurance of records for children and young people in Out of Home care to ensure case practice aligns with the standards of the office of the Children’s Guardian.
• Preparation and review legal documentation, briefings and correspondence ensuring responses are accurate.
• Initiating court proceedings as the official applicant and providing support and guidance to caseworkers in matters such as appeal proceedings in District and Supreme Courts in a timely manner.
• Managing and supporting staff with time frames, work allocation and performance management when required.
• Ongoing professional development and collaboration across the agency and with community partners.
• Contributing to operational and policy issues and change management strategies which support the agency goals and objectives.
• Consulting with management on a suitable course of action in matters that are sensitive, high-risk or business-critical.

**What we’re looking for

**

• Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
• Extensive experience in applying best practice casework with children, young people and their families.
• Experience leading and managing teams in complex and challenging situations, including a high-volume work area.
• A demonstrated understanding of trauma informed care and the impact poverty, trauma and violence has on children and their families.
• Current driver’s licence as occasional travel will be required.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• 4 weeks annual leave
• Remote area allowance based on location
• A challenging and rewarding career.
• Flexible, autonomous work environment.
• Competitive pay and conditions.
• Training and development opportunities to build and maintain capabilities.
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Can you describe an instance where you had to manage competing priorities? What were these priorities, and how did you ensure each was addressed effectively? Additionally, how did you meet the expectations of our stakeholders during this time?
2. As a Manager Casework you will lead and manage a team of caseworkers who provide services to vulnerable children, young people and their families. Please describe how you have/would set performance expectations for a team and lead them to achieve these expectations.

Applications close - Sunday, 02 August 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager for your location preference:

Western Sydney Nepean Blue Mountains – Jamie Haverfield on 0417 548 136

South West Sydney – Amanda Ramsay on 0401 998 901

Sydney, South Eastern Sydney, Northern Sydney – Joanna Nelson on 0417 900 599

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on Peter.Luong1@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
 Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.