Business Systems Analyst

Job Description

Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure, catering to clients in the mining and oil & gas sectors across Western Australia. We play a crucial role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring seamless operations for our clients.

We are seeking an experienced Business Systems Analyst - D365 to join our team in  a key role in bridging business processes and technology within Sodexo’s IFMS environment. The position focuses on understanding business requirements, analysing processes, and aligning them with the capabilities of Microsoft Dynamics 365 to deliver scalable, efficient, and value-driven solutions. Working closely with business stakeholders, developers, and solution architects, this role supports Sodexo’s ongoing digital transformation and continuous improvement initiatives.

This role operates at the intersection of business operations and technology, enabling Sodexo to harness the full potential of Microsoft Dynamics 365 to support efficient and standardised processes.
By understanding business needs and aligning them with D365 platform capabilities, the Business/Systems Analyst ensures that technology solutions directly support business objectives and continuous improvement.

Working collaboratively across functions, this role plays a key part in translating business requirements into scalable, sustainable solutions within the D365 environment and supporting Sodexo’s digital transformation journey.

This is a full-time, permanent, office-based role from Monday to Friday, located at our Balcatta head office. Occasional interstate or site travel may be required on an ad hoc basis.

Main Assignments will include: 

1. Business Process Analysis and Requirements Gathering

• Partner with business stakeholders to understand end-to-end processes, objectives, and challenges.
• Conduct workshops, interviews, and process mapping to document current and future-state processes.
• Define and document business requirements, use cases, and user stories that clearly align with D365 capabilities.
• Identify opportunities to simplify, standardise, or automate processes through effective use of the D365 platform.

2. Solution Alignment and Design Collaboration

• Translate business requirements into functional specifications and collaborate with Solution Architects and Developers to ensure fit-for-purpose design.
• Validate that proposed solutions align with Sodexo’s business model, governance framework, and D365 best practices.