Legal and Client Support Officer

Legal and Client Support Officer 

Clerk Grade 3/4 

• We’re looking for a proactive, supportive and conscientious Administrator to join the Coffs Harbour Administration Team 

• 12 months contract with a competitive salary from $87,199 to $95,482 per year + Superannuation 

• Full Time & Part Time roles located at Coffs Harbour 

About Legal Aid NSW 

 We stand beside people when they need it most.  

At Legal Aid NSW, fairness isn’t just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions. 

Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful. 

In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices. 

About the Role 

As the first point of contact, you'll engage with clients facing complex legal and non-legal challenges, providing essential information and coordinating the support they need. Your role is crucial in ensuring our clients receive the best possible outcomes while offering clerical and legal administrative support to our dedicated legal teams.  

About You 

You are someone who thrives in dynamic, high-volume environments and you maintain composure under pressure. You have solid administrative experience which involves managing competing priorities with little support, being flexible when priorities change and demonstrating attention to detail and efficiency in all aspects of your work. You are enthusiastic about utilising technology to create efficiencies within your role and have experience using various systems.  

As a collaborative team player, you consistently deliver high-quality support services with professionalism and reliability. Ideally, you are someone who understands the wider context of your role, acting as a change agent and fostering team alignment.  

You are a dedicated, empathetic and client-focused professional who has strong communication skills which enable you to engage effectively with both clients, solicitors, stakeholders and senior leaders across a range of interactions such as phone enquiries, legal administrative tasks and liaising with the stakeholders within the office. 

You Belong Here 

Here, every role has purpose.  

Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW. 

We’re building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career.  

You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration. 

Benefits of working at Legal Aid NSW 

As an employee of Legal Aid NSW, you will have access to and enjoy a variety of support and benefits so you can thrive professionally and personally. You’ll love our: 

Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance. 

Professional Growth – as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.  

Work Health, Safety and Wellbeing – with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well. 

Essential Requirements 

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia (for temporary roles)  

• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check  

Download the Role Description to explore the role in-depth.  

We may use this recruitment to create a Talent Pool for similar ongoing or temporary vacancies we have over the next 18 months.  

Apply Now! 

Closing Date: Sunday 26th July at 11.59pm 

Your application is your chance to show why you’re a strong match for this role.  

Please provide:  

• A current resume (up to 5 pages)
   

• A cover letter (up to 2 pages) addressing the targeted questions below 

• Targeted Question 1: Can you describe your experience managing stakeholder relationships and resolving complex customer or operational issues? Please provide a specific example and outcome. 

• Targeted Question 2: This role requires strong attention to detail and the ability to prioritise competing tasks. Can you share an example of how you successfully managed multiple priorities while meeting service standards and deadlines? 

We’re here to help 

Legal Aid NSW is committed to a recruitment process that is inclusive and barrier free. 

For accessibility support or recruitment adjustments, please contact  

Allison Alderton, Senior Recruitment Officer, Allison.Alderton@legalaid.nsw.gov.au, 02 9068 1721. 

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack. 

For information on Recruitment and Workplace Adjustments, visit Adjustments for individual needs | I Work for NSW. 

For more information about the recruitment process and working at Legal Aid NSW view our Candidate Information Pack. 

For role specific enquiries, contact Kara.Barclay@legalaid.nsw.gov.au . 

For recruitment enquiries, contact the Talent Acquisition Team on 02 9134 9347 or via erecruitment@legalaid.nsw.gov.au. 

Aboriginal candidates are encouraged to connect with the Legal Aid NSW Aboriginal Services Branch for a yarn. 

For guidance on preparing for interviews , explore the NSW Public Sector’s interactive Capability Application Tool.  

Connect with us on LinkedIn, Facebook and Instagram. 

We look forward to receiving your application!