Field Service Engineer

About Us

DTC | A Codan Company develops high-performance wireless communication systems used in some of the most demanding environments worldwide, from defence and public safety to uncrewed systems.

Our technology enables secure, reliable transmission of video, voice, and data where it matters most.

The Role

We’re looking for a Field Service Engineer (IP / Networking) to join our team in Whiteley, Hampshire.

This is a customer-facing, hands-on role for someone who enjoys working with complex technical systems and wants to be involved across the full lifecycle from pre-sales support and demonstrations through to delivery and ongoing customer support.

You’ll split your time between working on-site with customers and supporting activities in the office, including system setup, troubleshooting, and technical support. Travel is a key part of the role, typically up to two weeks per month across the UK, Europe, and occasionally further afield.

You’ll be responsible for:

· Providing pre- and post-sales technical support to customers and internal teams

· Supporting system design and configuration across IP networking, RF, and video technologies

· Delivering product demonstrations, installations, and customer training

· Troubleshooting and resolving technical issues remotely and on-site

· Configuring and supporting IP-based systems (e.g. VLANs, multicast/unicast, RTSP)

· Supporting integration of wireless and communication systems into wider networks

· Producing technical documentation and contributing to continuous product improvement

· Working closely with Sales, Engineering, and Product teams to deliver tailored solutions

What We’re Looking For

Essential:

· Experience working with IP networking and network-based systems

· Understanding of networking fundamentals (e.g. VLANs, routing, multicast/unicast)

· Strong problem-solving skills with a structured approach to troubleshooting

· Ability to communicate technical concepts clearly to a range of audiences

· Customer-facing mindset with strong interpersonal skills

· Willingness to travel regularly (UK, Europe, and occasionally worldwide)

Desirable:

· Experience in a field service, technical support, or pre-sales engineering role

· Background in defence, security, telecommunications, or similar environments

· Familiarity with RF or wireless communication systems

· Experience with video streaming/encoding technologies (e.g. H.264 / HEVC)

· Experience using network troubleshooting tools (e.g. Wireshark)

We’re open to candidates from a range of backgrounds, including those leaving the armed forces, as well as individuals with commercial experience in a similar role.

Why Join DTC

· Work with cutting-edge communication technology used in critical environments

· Be part of a collaborative, customer-focused engineering team

· Opportunity to work across a wide range of technologies and real-world applications

· International exposure through travel and customer engagement

· Ongoing development and training, including support to build RF domain knowledge

· Flexible working and competitive benefits

Apply

If you enjoy solving technical challenges, working directly with customers, and want to be part of a team delivering high-performance communication systems worldwide, we’d love to hear from you.

Security Clearance (SC) eligibility required.

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