Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Deals

Management Level

Manager

Job Description & Summary

At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls.

Those in internal audit at PwC help build, optimise and deliver end-to-end internal audit services to clients in all industries. This includes IA function setup and transformation, co-sourcing, outsourcing and managed services, using AI and other risk technology and delivery models. IA capabilities are combined with other industry and technical expertise, in areas like cyber, forensics and compliance, to address the full spectrum of risks. This helps organisations to harness the power of IA to help the organisation protect value and navigate disruption, and obtain confidence to take risks to power growth.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. 

Responsibilities 

• Effectively working with stakeholders both internally and externally to the organization. 

• Minimum 5+ years of hands-on experience on ServiceNow 

• Should carry at least 1 mainline ServiceNow certification 

• Understand business requirements and implement technical requirements while working with standard design principles. 

• Expert with hands on ServiceNow ITBM, IRM or Sec-ops modules 

• Experience with ITSM, CSM and FSM modules on ServiceNow 

• Understanding of Client Scripts, Business Rules, Server-side scripting etc. 

• Experience on other ITSM tools a plus 

• Experience with Service Portal development or UI builder technology. 

• Experience with Flow designer or native workflow functionality of ServiceNow. 

• Experience in the delivery of IT Services to expected Service Levels. 

• Estimating development effort for requirements. 

• Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps) 

• Setup, update, maintain MID servers for use by the ServiceNow platform 

• Primary technical effort is to mature and expand ServiceNow Discovery product which feeds the ServiceNow CMDB 

• Manage the process by which relationships are created and updated in the CMDB, such as key IT and business services and applications to servers and databases 

• Drive process optimization, efficiencies and productivity using automation 

• Act as a mentor to support less experienced colleagues 

Certifications 

• Certified System Admin (CSA) 

• Certified Implementation Specialist (CIS) – ITSM 

• Certified Implementation Specialist (CIS) – ITOM/Event mgmt. 

• Certified Implementation Specialist (CIS) – CSM 

• Certified Application Developer 

• Micro certificate – Integration Hub fundamentals 

Mandatory Skill sets:

• Hands on experience in ServiceNow ITSM, IRM, Sec-ops  

• Experience in CMDB, SAM, Virtual Agent, Custom application development and JavaScript 

• Experience in the delivery of IT Services to expected Service Levels 

Preferred Skill sets:

• ITIL V3 Certification Preferred 

• Possess good interpersonal skills for written oral and face-to-face communication. 

• Ability to drive the team together considering all aspects 

Years of Experience required

7

Education Qualification:  

• B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Creating Shared Value (CSV)

Optional Skills

Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Coaching and Feedback, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

May 10, 2026