Customer Experience Manager
Customer Support & Call Center OperationsPosted 23 Jun 2026
Advertised as “Customer Experience Manager, RHM Executive Office”
Posted 23 Jun 2026
Advertised as “Customer Experience Manager, RHM Executive Office”
The original posting with the fluff stripped out
| Base salary | US$115,500 – US$136,000 / yr |
|---|
No unique specialisation
CertificationsSeries 7, Series 63, Series 24
CertificationsBachelor's degree, Series 66, Series 3
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
Robinhood's Customer Experience team is committed to providing world-class service for our customers — many of whom are investing for the first time. The Executive Office team is the most senior tier of support at Robinhood CX: it owns the cases that reach our executives, legal team, and regulators, and resolves the most complex, sensitive issues our customers face.
In this role, you'll lead that team. You'll set resolution strategies for executive, legal, and regulatory escalations, monitor complaint trends across the customer base, and partner directly with CX Senior Leadership, Compliance, and the executive team to drive those trends down. It's a high-visibility role with real ownership — you'll empower a group of our most senior CX specialists to resolve any scenario a customer brings to us, and you'll be the voice of the customer as the primary responder to our most escalated situations.
This role is based in our Chicago, IL, Denver, CO, or Westlake, TX office(s), with in-person attendance expected at least 5 days per week.
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
Demonstrated experience with escalations management
Excellent planning and organization skills with ability to implement and deliver on quantitative goals
Problem solving and decision-making capabilities; strong analytical skills
Minimum four years experience in a Customer Care management role
The ability to perform knowledge transfer training to other team members
Bachelor’s Degree in related field
Hold the Series 7, 63, and 24 Designated Principal license (9/10 accepted in lieu of the 24)
Series 66 and Series 3 Required within 180 days of hire
Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$131,750—$155,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$115,600—$136,000 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$102,850—$121,000 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.