General Summary:
The Donor Relations Associate is responsible for the coordination of stewardship and donor related activities that advance the engagement of volunteers for and donors to the Johns Hopkins Institutions. The Donor relations Associate will be responsible for independent, complex project management in coordination with fundraisers, senior leaders, and other Development Offices (DOFFs) to ensure ongoing implementation of existing stewardship and engagement activities and strategic enhancements and innovations.
Specific Duties & Responsibilities:
- Coordinate stewardship programs and plans and implement changes as needed.
- Assist in developing stewardship plans for major-, principal-, and leadership-level prospects and donors with fundraisers. Meet as needed with fundraisers to prepare for stewardship meetings.
- Prepare and coordinate sophisticated written stewardship correspondence for various prospects, which includes conducting research on alumni, friends, faculty, and students.
- May manage a portfolio of a targeted number of stewardship cases, providing annual correspondence on the use of their contributions and visiting donors or stewardees where appropriate.
- Utilize database (CRM) in daily work, including updating individual records, pulling reports, and interpreting dashboards and data.
- Maintain and refine a standard set of metrics and annual dashboards (both centrally and for individual development units) to measure the overall health and performance of advisory boards/councils and their impact on the institution.
- Maintain volunteer metrics for the campaign engagement goals as well as the tracking of volunteer pipelines.
- In close partnership with the Office of Advancement Services, develop and maintain guidelines, documentation, and resources for volunteer coding and reporting in JHAS.
- Advise divisional offices on JHAS-related best practices for volunteers; provide training, guidance, and leadership in ensuring accurate data.
- Manage the implementation of a board portal for interested development units, working with the vendor to ensure appropriate structure and permissions.
- Create publications, personalized books, and other stewardship pieces for DOFF prospects, partnering with the central stewardship teams and/or other offices as appropriate.
- Coordinate and oversee mailings, with the other DOFFs as appropriate to recipients announcing their awards, working closely with administrative staff in the area.
- Contact or coordinate with those benefitted from donors’ funding to request impact letters, programmatic updates, and biographical information to be shared with donors.
- May track and report on the use of endowed funds for professorships, fellowships, and lectureships, and/or other projects by DOFFs, seeking consistency with central programs and other departments. Work with department chairs and administrative staff to keep the leaders and donors updated on new endowments, and to receive details about the recipients and awards.
- Work closely with department administrative staff to draft and mail leadership letters to benefactors, including thank you letters for scholarships, fellowships, awards, and internships.
- Manage the DOFF’s gift acknowledgement process which includes defining stewardship levels based on giving and coordinating personalized notes and thank you gifts from deans or other leaders.
- Coordinate or partner in the planning and execution of stewardship events
- Work with Development Communications and other appropriate offices to ensure online and written publications regarding fellowships, scholarships, professorships, etc. and awards are up to date
- Other duties as assigned.
Position Overview:
The Assistant Director supports the adoption and implementation of the stewardship and scholarship management platform across Johns Hopkins (currently Awarded), as well as other digital stewardship efforts managed by Central Stewardship and Donor Engagement.
Reporting to the Associate Director, the Assistant Director will become an expert user of Awarded, assisting divisional partners in data collection and reporting as the platform is scaled to include all ten schools. The Assistant Director will also support colleagues in their use of other digital stewardship platforms, including Canva, ThankView, and Animoto.
- Train colleagues and execute process for endowed fund compliance data reporting in the scholarship stewardship platform. This includes completing complex Excel clean up and pulling reports from JHAS (DAR's Salesforce CRM).
- Provide ongoing expertise and support as a JHAS Superuser to colleagues navigating stewardship procedures and best practices in JHAS.
- Support the Associate Director of SDE in maintaining the ThankView platform university-wide, creating videos in Canva and Animoto for various schools.
Minimum Qualifications
- Bachelor's degree.
- Two years of related experience.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Highly proficient use of Excel, particularly mail merge functionality.
- Occasional evening and weekend hours required.
Classified Title: Donor Relations Associate
Job Posting Title (Working Title): Assistant Director, Stewardship and Donor Engagement
Role/Level/Range: ATP/03/PB
Starting Salary Range: Minimum: $46,200 - Maximum: $80,799 (targeted salary: $62,000-$68,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
FLSA Status: Exempt
Location: Mount Washington Campus
Department name: 10001641-Donor Engagement
Personnel area: University Administration
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