Senior Analyst, Production Operations

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role
You will serve as a senior analyst within production operations, ensuring stability, efficiency, and continuous improvement across critical services. You will identify automation opportunities, enforce quality standards, and drive compliance with regulatory and internal policies. This role partners with technology, finance, compliance, and client-facing teams to resolve complex operational challenges. Success is measured through improved system reliability, optimized workflows, and consistent service performance.

What You Will Be Doing
• Analyze operational workflows to identify automation and efficiency improvement opportunities
• Implement technology solutions that streamline processes and reduce manual effort
• Conduct audits and quality assurance reviews to ensure policy and regulatory compliance
• Investigate and resolve complex production issues to minimize disruption and risk
• Collaborate with cross-functional teams to deliver operational improvements
• Monitor service performance metrics and drive corrective and preventive actions
• Develop and maintain documentation, procedures, and operational standards
• Lead or support projects that enhance production support capabilities
• Provide guidance and review deliverables of less experienced analysts
• Influence process improvements and operational best practices

Required Qualifications
• Experience in production operations, service delivery, or operations analysis in a regulated environment
• Strong analytical and problem-solving skills with ability to handle complex issues
• Proven experience identifying and implementing process improvements or automation solutions
• Knowledge of quality assurance, audit practices, and risk management frameworks
• Ability to work independently and manage multiple priorities with limited supervision
• Strong communication skills with experience engaging cross-functional stakeholders
• Proficiency in data analysis, reporting tools, and operational performance metrics
• Bachelor’s degree in a relevant field or equivalent practical experience

Preferred Qualifications
• Experience in financial services or fintech operations environments
• Familiarity with process automation tools or scripting languages
• Knowledge of incident, problem, and change management practices
• Experience supporting client-facing or service level-driven environments
• Certification in process improvement or operational excellence methodologies

What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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