Staff Product Designer at ServiceNow — BranchFactor

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 7+ yrs
Management level: Individual contributor
Contract: Full-time

Compensation

Base salary	US$166,500 – US$291,500 / yr

Role speciality

Machine Learning Data Analytics Enterprise SaaS

Preferred qualifications

Field of studyUX Design, Engineering Design, Cognitive Science/Human Factors (or related)

Study levelBachelor's

Original posting

Job Description

Moveworks is an Enterprise SaaS company that solves complex problems using the latest ML & NLP technologies. Backed by industry leaders, Bain Capital & Lightspeed Ventures, and founded by well recognized serial entrepreneurs, Moveworks is transforming the ITSM market with autonomous resolution. Our product is well defined, our customers are already asking for more, and new demand is astounding.

As a Staff Product Designer who will work closely to build a ‘best in class’ consumer interface for an enterprise SaaS product. In this role, you will be a voice for the user in all relevant product and business discussions. You will be responsible for ensuring we are shipping a product that solves user problems in the most elegant & simple way, incrementally and iteratively. You will be part of our early India Product Design team that helps to shape how our data products will evolve our operations and business decisions internally and externally.

What You Will Do:

Define the user experience and visual language of a game changing product
Develop design flows, including user journey and storyboards that incorporate information architecture, Web UI design & wireframes
Collaborate with product and engineering to bring your ideas to life while meeting scope and technical feasibility
Effectively articulate design concepts and UX processes while building rapid prototypes for internal and external stakeholder alignment
Elegantly and intuitively transform complex enterprise challenges into simple solutions
Conduct usability testing, user research & interviews and share findings with the entire team. Our view is that the best designers are a conduit of information which empowers the cross functional teams to make informed decisions.
Analyze qualitative & quantitative data to develop approaches to meet product needs

Qualifications

What You Bring To The Table :

Bachelor’s degree in UX design, engineering design or cognitive science/human factors or equivalent relevant experience
7 years+ of product/interaction design experience with enterprise UI/SaaS standards, as well as, Mobile standards
Must have a portfolio of examples of interaction & visual design work
Must have experience shipping Enterprise Admin experiences
Must have experience leading other designers as a project lead
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Good To Have Skills:

Have people management and/or hiring experience
Have experience working with Machine Learning or Data Analytics / Visualization products in the past
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.