Senior Director
Product ManagementPosted 12 Jun 2026
Advertised as “Sr. Director, IT Product Management – Post Sales and Partner Technology”
Posted 12 Jun 2026
Advertised as “Sr. Director, IT Product Management – Post Sales and Partner Technology”
The original posting with the fluff stripped out
| Base salary | US$168,000 – US$330,000 / yr |
|---|
Own the end-to-end technology strategy and roadmap for the Partner, Customer success, Professional Services and Customer Support organizations, translating business objectives into scalable, AI-native platforms. Lead a small team of Product Managers while staying hands-on across solutioning, architecture, and delivery.
We are looking to speak to candidates who are based in Palo Alto for our hybrid working model.
Define and execute a multi-year AI roadmap for Partner ecosystem and Customer Support, encompassing:
Suggested responses and knowledge article generation
Case summarization and sentiment detection
Next-best-action recommendations and predictive case routing
Autonomous AI agents and copilots embedded in support workflows
Architect scalable conversational AI platforms across chat, voice, and digital channels
Establish frameworks to measure AI containment rates, hallucination risk, escalation patterns, and customer trust
Lead the transition from reactive case management to predictive, proactive support
Establish governance for responsible, secure, and explainable AI deployment
Transform support data into a strategic asset that informs Product and business decisions
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
REQ ID: 2273470079
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDB’s base salary range for this role in the U.S. is:
$168,000—$330,000 USD