Assistant Relationship Manager

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of this role is to partner with a Relationship Credit Manager to support thorough credit assessments for Specialist Industries customers. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent Role Location: 242 Pitt Street, Sydney NSW  2000Work Hours: Fulltime 40 hours/week

What will your day look like?

As a Assistant Relationship Manager you will be accountable for:

• Maintaining a well-managed portfolio compliant with all relevant policies and procedures. 
• Maintaining control of workflows across all compliance and customer fulfilment process.
• Acting in the best interest of the customer and applying a customer-centric approach.
• Proactively developing and maintaining a detailed understanding of customer business and financial needs.
• Providing appropriate solutions towards account maintenance and simple customer requests.
• Supporting the management of a portfolio of Specialist customers.
• Collaborating with Product Partners and other stakeholders to fulfil customer needs.
• Engaging specialist teams when required.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/ or providing considered options, that meet those needs.  
• Credit Analysis: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
• Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Compliance and policy management: Identifying and interpreting applicable laws, rules, codes and standards to create and/or manage policies,  processes and procedures, including how these are organised, reviewed and communicated.
• Data analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
• Data interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
• Quality assurance: Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus.
• Ability to support credit approval activities with proficiency in credit assessment and management.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119730 .
 

Job Posting End Date

24/07/2026, 11.59pm, (Melbourne Australia)