Production Support Associate

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

What you will be doing:

• Troubleshoots and researches production issues.

• Verifies file totals prior to processing.

• Audits calculations after print processing.

• Performs file verifications to ensure correct number of items have been processed.

• Verifies necessary postage and inserts are included for outgoing mailings.

• Ships packages to clients via Courier, USPS, UPS, DHL or FedEx and traces packages as needed.

• Tracks quality control issues in appropriate computer database(s).

• Maintains various records and files.

• Assists less-experienced peers on issues they are not able to resolve on their own.

• As needed, may train new associates.

• Performs administrative duties including filing and data entry.

• Other related duties assigned as needed.​

What you bring:

• Willingness to work a flexible schedule.

• Standing 100% of the scheduled time is a requirement.

• Proficient in the use of basic office equipment and applications specific to the function

• Requires strong attention to detail

• Verbal and written communication skills must be clear, tactful, and constructive

• Data entry skills

• May require occasional lifting, standing, walking and bending and must be able to lift up to 40 pounds

What we offer you:

• A competitive salary and benefits including private medical cover, dental cover, and travel insurance

• A broad range of professional education and personal development opportunities – FIS is your final career step!

• Time to support charities and give back in your community

• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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