Customer Success Manager
Customer Success & Account ManagementPosted 27 Apr 2026
Advertised as “Customer Success Manager, Customer Data Platform”
Posted 27 Apr 2026
Advertised as “Customer Success Manager, Customer Data Platform”
The original posting with the fluff stripped out
| Base salary | US$115,000 – US$120,000 / yr |
|---|---|
| Commission | US$40,000 – US$55,000 |
| Total comp | US$155,000 – US$175,000 |
We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.
Rokt is an AI-first company. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.
Rokt mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.
At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.
We are looking for a Customer Success Manager, Customer Data Platform (CDP)
Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,00 - $120,000, an employee equity plan grant, and world-class benefits.
Rokt mParticle is looking for an experienced Customer Success Manager to work with our top tier customer base which includes some of the world’s best consumer-facing brands at a global level. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level.
An ideal CSM possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer’s business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives.
This is a highly collaborative individual who works closely with mParticle’s Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction.
About the Role:
Requirements
About you:
Benefits
About Rokt’stars:
As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.
About The Benefits:
We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:
Become a shareholder. Every Rokt’star gets equity in the company
Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project
Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
Dog-friendly office
Extra leave (bonus annual leave, sabbatical leave etc.)
Work with the greatest talent in town
See the world! We have offices in New York, Seattle, Sydney, Tokyo and London
We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week).
We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.