Service Delivery Manager

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale. 

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.  

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In this role, you'll:

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Working as part of a team delivering critical enterprise application services that support rail operations, customer information and enterprise planning platforms, you'll play a key role in ensuring reliable and high-performing technology services.   This role will see you lead service delivery, vendor performance and application lifecycle management across a complex technology environment, while driving continuous improvement and supporting critical operational services.   You will lead service excellence and resolve complex operational challenges in a multi-vendor environment, ensuring application stability and positive customer outcomes.

For more information on this position and business unit, view the role description and information pack.

About you

Your experience in enterprise applications, service delivery and stakeholder management will see you excel at driving performance, managing risk and delivering reliable technology services.   You're recognised as a collaborative and customer-focused leader, skilled at managing vendors, influencing stakeholders and improving technology services in complex operational environments.   You will bring experience managing enterprise application services in complex technology environments, supported by relevant tertiary qualifications in technology, business systems or a related discipline, along with industry-recognised service management certifications such as ITIL.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.  

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy  

Apply today 

Applications close 11:59 PM  Sunday 18th October 2026.

For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW 

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