Care Advisor

Are you passionate about helping people and delivering exceptional service across cultures and languages? Join Allianz Partners as a Customer Care Advisor and become the first point of contact for clients around the world — including individual policyholders, brokers, and medical providers. Based full-time at our Dublin office, you will play a vital role in supporting customers through some of their most critical moments — from routine cover queries to complex medical coordination cases. This is a full-time, permanent role operating on a rotating shift pattern, with an initial six-month on-site period followed by a hybrid working arrangement.

What You'll Do

• Respond to client queries regarding cover, claims, hospitalisation, and complaints, delivering accurate and empathetic support across multiple communication channels
• Commit to the department's service standards, including a 24-hour turnaround for all written communications and a target call abandon rate of 2%
• Manage your daily assigned workload alongside ad hoc assignments, ensuring timely follow-up on individual cases
• Develop extensive product knowledge to provide accurate and timely information to clients across a wide range of international health insurance products
• Assist the in-house medical team in coordinating client hospital admissions, evacuations, repatriations, and other complex cases as required
• Deliver outstanding customer service that drives client satisfaction and retention
• Collaborate across departments to ensure seamless case management and a consistent client experience
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics, and cloud-based tools, using insights responsibly in line with our standards of data governance, security, and ethical use

What You'll Bring

• Experience in a customer-focused role, ideally in an administrative or contact centre capacity
• Proven ability to perform in a fast-paced, pressurised environment with tight deadlines
• Strong knowledge of Microsoft Office (Excel, Word); experience with CRM or case management systems is a plus
• Solid data management skills, with the ability to handle large volumes of policy and customer data accurately
• Fluency in English and French (additional languages are a distinct advantage)
• Flexibility to work within rotating shift patterns
• Valid EU work permit with the ability to work full-time year-round
• Willingness to be based on-site at our Dublin office full-time for the first six months; hybrid working is available thereafter — candidates must therefore be based in or willing to relocate to Dublin
• Familiarity with AI-assisted tools and a curiosity for leveraging technology to improve customer outcomes

What We Offer

• Hybrid working model — full-time on-site for the first six months, transitioning to a hybrid arrangement thereafter
• Competitive salary and performance-based incentives
• Comprehensive health insurance coverage through Allianz Partners
• Company pension scheme
• Paid annual leave plus public holidays
• Employee wellness programme and access to an Employee Assistance Programme (EAP)
• Ongoing learning and development opportunities, including access to Allianz's global training resources
• A multicultural, inclusive working environment where over 50 languages are spoken across our teams
• Career development pathways within Allianz Partners and the wider Allianz Group

Who We Are

Allianz Partners is a world leader in assistance, travel insurance, and health coverage, operating in over 75 countries and serving millions of customers globally. Our Dublin hub is one of our key international operations centres, delivering 24/7 multilingual support to clients across the globe. As part of the Allianz Group — one of the world's largest insurance and financial services companies — we combine global scale with a deeply human approach to care. At Allianz Partners, we believe that caring for people is not just our business — it's our purpose. Let's care for tomorrow.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.