Project and Business Analysis Assistant

About the Role:  Join the Group Document, Input and Output Management Tribe at Allianz Trade, part of the Group Organisation & Change team. This team drives the transformation of how the organization handles incoming and outgoing information and documents, defining product vision and strategy based on customer needs and business goals. You will be part of JADE Mail-to-Ticket team. Mail-to-Ticket is an AI-powered agentic system that automates the creation of tickets from incoming emails - reducing manual effort for customer-facing teams. The product is being rolled out globally. We are looking for a motivated intern to support across AI validation & monitoring, business analysis, product definition, and agile activities, collaborating closely with IT engineers, product owners, and business stakeholders across multiple countries.

 
Key Responsibilities:  

• AI Validation & Monitoring

- Validate AI outputs against reference data sources (human-over-the-loop approach): compare extracted fields against source/backend systems- API testing and test automation using scripting (Python, JavaScript)- AI/LLM performance monitoring and trace analysis- Weekly KPI calculation and statistical reporting on AI performance (conversion rate, extraction accuracy, failure rate, classification accuracy)- Edge case identification and structured bug documentation 

• Product Support & Test Management

- User Story writing following the INVEST methodology- Acceptance criteria definition and writing in Gherkin syntax (GIVEN / WHEN / THEN)- Test case creation, execution, and tracking in Jira- Backlog refinement support (grooming, sizing, dependency mapping)- Sprint ceremony support (planning, review, retrospective notes & follow-up) 

• Business Analysis & KPI Reporting

- KPI definition, tracking, and weekly statistical reporting on AI performance trends (per country, per field, over time)- New feature scoping and structured bug definition (context, steps to reproduce, expected vs. actual)- Contribution to go/no-go evaluation reports for country rollouts (Italy, UK, CEE and beyond)- Stakeholder communication support (meeting minutes, action items) 

• Agility & Communication

- Kanban board management- Example Mapping facilitation support- Newsletter drafting (project updates, go-live announcements, user group communications)- Onboarding documentation for new testers and country teams

Challenges of the role:

• Working at the intersection of business and technology in a live AI production system
• Translating test results and raw data into actionable insights for the product team