Assistant Manager, Product Management Design & Solutions Global Case Manager

Requisition ID: 272458

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Purpose

The Assistant Manager, Product Management, Design & Solutions Global Case Manager supports delivery of the Global AML Transformation program & assigned projects and day to day support activities. Working closely with the Manager Design Strategy & Operational Support, the Assistant Manager will coordinate across the various stakeholder groups including, Technology, AMA, Business Lines (across the Enterprise), AML Risk, PMO, and others (as required), to support delivery or programs, plans, initiatives, and strategies on time and within budget for assigned products/platforms and services in scope.

Accountabilities

• Support the Manager, Product Management in the formulation of the overall strategy for specific product (Oracle) and journeys assigned, delivering on the strategic roadmap for the platform, prioritizing initiatives and securing necessary resources, leveraging effective collaboration, relationship building, and negotiation leading to "buy in" and decisions supported by relevant stakeholders,

• Applies a technical understanding of the assigned platform/product and works with technical teams to formulate the technical solutions and corresponding design documentation. Keeps an eye on the latest technologies and shares ideas on how to use them to improve the product,

• Understands the product and the core journeys in depth, and can use competition trends to inform and improve the product, drawing ideas from across different industries with help to generate ideas for the
product and its delivery,

• Understands the significance of qualitative aspects of the assigned product experience and can guide the user on how the product performs, expressing such through effective design documentation that support end to end understanding,

• Collaborate on queries of structured data / large databases assigned and managed, to address business issues and operational support practices ongoing such as logical access, audit retrieval, and production validation activities,

• Assists with employing various data techniques and procedures to perform the continuous iteration and analysis of past and current data, to obtain insights about a business challenge / issue,

• Balances a product-oriented vs project-oriented approach applying an intuitive understanding of the metrics necessary to use the right metrics to attain business goals,

• Participates and supports the product implementation roadmap,

• Assist with delivering within the established framework and standards that govern and accelerate our global initiatives, and support optimization, financial accountability, and execution success across the delivery value chain, including aligning portfolio to enterprise delivery framework,