Head of Service Delivery

97564 | Operations | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.

Role Overview

Lead and shape Allianz Services’ Lisbon Service Delivery organization, driving operational excellence, client satisfaction, and business growth. Oversee a diverse portfolio of services across Customer Care, Compliance, Data Protection, Legal Operations, Financial Controlling, UAT, and other business support functions.
Build and empower high-performing, multicultural teams, fostering a culture of accountability, collaboration, innovation, and continuous improvement. Drive transformation through innovation, automation, digitalization, and AI-enabled solutions, creating scalable capabilities and new opportunities for Allianz businesses across markets. Make service quality and client satisfaction a natural outcome of operational excellence, empowered people, and continuous innovation, while strengthening Lisbon’s role as a strategic European Service Delivery and Transformation hub.

What you do

• Lead the Service Delivery organization, ensuring alignment with business strategy, operational excellence, and sustainable growth.
• Drive service performance, delivering high-quality services that meet KPIs, SLAs, customer satisfaction, and financial targets.
• Build strong partnerships with stakeholders across Allianz and act as the key point of contact for strategic service delivery matters.
• Lead, develop, and inspire high-performing multicultural teams, fostering a culture of collaboration, accountability, and continuous learning.
• Drive operational excellence through process optimization, standardization, automation, and digitalization initiatives.
• Promote innovation by leveraging AI, analytics, and emerging technologies to enhance efficiency and customer experience.
• Ensure compliance with Allianz standards, regulatory requirements, governance frameworks, and audit obligations.
• Oversee risk management, data protection, compliance, and financial controlling activities across the organization.