Technology Support
Posted 9 Oct 2026
Advertised as “Advanced Associate, Technology Support”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Field of studyComputer Science, Information Technology, Software Engineering (or related)
Study levelBachelor's
Job Title: Advanced Associate, Technology Support
Workplace Type: Hybrid
Employment Type: Full-Time
Team: Product Technical Operations
Description
Provides technical support and engineering capabilities to resolve complex customer escalations, maintain technology services, and improve operational efficiency within PTeOps. This role combines hands-on technical support with software development, automation, application troubleshooting, and cloud operations.
The role is primarily responsible for investigating and resolving customer escalations while also developing internal tools, automations, and application enhancements. The position requires strong Python skills, full-stack development capabilities, and working knowledge of AWS cloud services and SRE practices.
Synopsis
Handles customer escalations and technical issues by investigating application behavior, identifying root causes, and implementing effective solutions. Contributes to the development of internal tools, automation, APIs, and full-stack solutions while supporting AWS infrastructure and SRE-related activities.
Responsibilities
- Investigate, troubleshoot, and resolve customer escalations involving applications, APIs, integrations, and technology services.
- Analyze technical issues, identify root causes, and implement sustainable solutions to prevent recurring incidents.
- Develop and maintain internal tools and utilities that improve the efficiency of PTeOps operations.
- Build automation solutions using Python to reduce manual processes and improve operational efficiency.
- Develop and maintain APIs and integrations between applications and technology services.
- Contribute to full-stack application development, including backend services, APIs, databases, and frontend components.
- Support and enhance existing applications based on operational and customer requirements.
- Work with AWS cloud services to troubleshoot application and infrastructure-related issues.
- Contribute to SRE-related activities, including monitoring, incident response, service reliability, and operational improvements.
- Use AWS services such as Lambda, EC2, S3, API Gateway, CloudWatch, and RDS as required to support applications and services.
- Monitor application and service health and investigate performance, availability, and reliability issues.