Claims Assistant

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Lancaster, Midpoint Dr 

Division: Road, Transport US
Job Posting Title: Claims Assistant, Cargo & Accident Claims, Road Transport US, Cargo & Accident Claims, Road Transport US
Time Type: Full Time

Summary

The Claims Assistant supports the administration and resolution of cargo and commercial motor vehicle accident claims. This role is responsible for claim intake, documentation, investigation support, file management, reporting, and stakeholder communication to ensure claims are handled accurately, efficiently, and in compliance with company policies and insurance requirements. The ideal candidate is highly organized, detail-oriented, bilingual in English and Spanish, and able to manage multiple priorities in a fast-paced transportation environment.

Key Responsibilities

• Assist with the intake, setup, tracking, and administration of cargo and accident claims.
• Maintain complete and audit-ready claim files, ensuring all required documentation is collected and organized.
• Coordinate with drivers, customers, carriers, insurance partners, repair facilities, attorneys, law enforcement, and internal teams.
• Support investigations involving cargo loss, damage, shortages, delays, vehicle accidents, property damage, bodily injury, and liability claims.
• Gather and review supporting documentation, including BOLs, PODs, police reports, driver statements, photos, repair estimates, and insurance records.
• Track claim activity, repair progress, claim milestones, and settlement status.
• Maintain claim logs, databases, and reports; analyze trends and support operational and safety improvements.
• Provide claim status updates and ensure timely follow-up on outstanding items.
• Translate verbal and written communications between English- and Spanish-speaking stakeholders as needed.