Change Communications Manager

This role sits within the Communications and Engagement team in the Chief Operating Office (COO) – a focused and fast-paced team, delivering communications across a varied audience of almost 12,000 colleagues in the COO. Our purpose is to connect our colleagues with the purpose and strategy at Nationwide, supporting them through change and transformation, inspiring and equipping them to be their best, while demonstrating our customer first behaviours in their work.  

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London (Post Building) office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
 
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

What you’ll be doing

As a Change Communications Manager you’ll be responsible for designing communication strategies that engage our colleagues and for delivering communications to support change and transformation programmes. 

You’ll be ensuring that colleague communication journeys are considered and clear and working with leaders every day to bring the modern mutual to life for colleagues.   

As part of a specialist communications team, you will plan, manage and deliver complex change communications, with skill, empathy and attention to detail.

You’ll shape change strategy and delivery plans by using, understanding and interpreting insight about the preferences and interests of the target audience(s), what has worked well and the best communication channel(s) to reach them.

You’ll support change and transformation programmes with structured, colleague focused communications, tailored to audience needs.

You’ll do all this in line with our Nationwide brand and tone of voice.

About you

As a minimum requirement, you’ll have:

• Experience of delivering a wide range of communications campaigns, with Excellent communication skills 
• Ability to plan and deliver complex change communications in tight timelines with colleague experience at the heart of delivery
• Experience of communicating complex change across a range of subjects and audiences
• Stakeholder management experience at all levels with strong focus on influencing
• Ability to cut through and find solutions and shape outcomes when working in ambiguity
• An ability to write and speak clearly and effectively, adapting style to suit the audience, with experience of report writing and formal presentation creation
• Experienced at understanding, analysing and interpreting insight
• Understanding of working within financial services or other highly regulated environments
• Excellent planning and organisational skills and ability to manage and own multiple competing priorities and deliverables
• Likely to have a degree or similar qualification in relevant field(s) such as marketing, public relations, public affairs, internal communications, change management, event management, planning or social investment; or equivalent knowledge gained through with relevant transferrable skills and experience

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Qualifications

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident 

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. 

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support. 

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Kathryn Bridgeford, and the main recruitment contact is Anoop Gosai.

Please note that should you be successful in securing this role, the job title on our internal systems will be Manager Portfolio Management and Operations