IT Specialist

About the Role

Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.

 

Key Responsibilities

End-User Support

• Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office

• Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)

• Troubleshoot hardware, software, peripherals, printers & AV equipment

• Manage software installations, patch management & OS updates

• Support onboarding & offboarding — device setup, account creation & asset handover

• Maintain IT asset inventory and track hardware/software licenses

 

Network & Connectivity

• Manage basic LAN/Wi-Fi connectivity troubleshooting for end users

• Support VPN client configuration and remote access for Singapore staff

• Coordinate with regional Network Engineer for escalations and site-level changes

• Assist in cable patching, switch port configuration & Wi-Fi AP management

 

Cloud & M365 Administration

• Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)

• Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users

• Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement

• Handle Azure AD user provisioning, password resets & MFA troubleshooting

 

Technical Requirements

End-User & Desktop

• Strong troubleshooting (Group Policy, registry, event logs)

• System Preferences, MDM enrolment, iCloud & keychain management (macOS)

• Laptop repair, RAM/SSD replacement, peripheral setup