Enterprise Implementation Specialist

About Fellow

Fellow is the AI meeting assistant that helps teams turn conversations into decisions and action, built from the ground up with privacy and security in mind. Fellow supports the entire meeting workflow, from pre-meeting briefs to note-taking and recording to human-level recaps, so organizations can have fewer, better, and shorter meetings. Today, Fellow is evolving beyond notetaking into an AI Chief of Staff for the whole organization.

Founded in 2017 by the team behind Fluidware (acquired by SurveyMonkey), Fellow is a Series A company backed by Craft Ventures, iNovia Capital, and Felicis Ventures. We're a remote-first company headquartered in Ottawa, and leaders in 100+ countries rely on Fellow, including teams at Shopify, HubSpot, WarnerMedia, Tucows, and Dynatrace.

Our mission is simple: make work better for everyone. Because when meetings run better, work feels better.

About the Role

The Enterprise Implementation Specialist will lead the successful launch and org-wide adoption of Fellow across our largest, most complex customers' deployments that often span multiple departments, hundreds to thousands of users, and a wide range of cross-functional stakeholders. This is a senior, high-ownership role for someone who has run large-scale software rollouts before and knows how to turn a signed contract into company-wide adoption, not just a well-onboarded pilot team.

You'll thrive in this role if you are

• A seasoned program/project manager who can plan and run multiple complex, multi-stakeholder rollouts at the same time.

• Comfortable being the primary point of contact for stakeholders ranging from end users to IT, security, and executive sponsors, often all on the same account.

• Skilled at change management - able to drive adoption at scale across a large, distributed organization, not just train a handful of admins.

• Energized by the extra rigor (security reviews, compliance requirements, procurement processes) that larger and more regulated organizations bring to a rollout.

Responsibilities

• Own end-to-end implementation of Fellow for our largest enterprise accounts, from contract signature through full org-wide rollout and value realization.

• Design and execute detailed rollout plans for org-wide deployments spanning multiple departments, business units, or regions, including phased rollout strategies, milestones, and success metrics.

• Serve as the primary post-sale point of contact and trusted advisor for enterprise stakeholders, including IT, security, procurement, and executive sponsors.