Sales Application Support Analyst

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Requisition Summary

The Sales Application Support Analyst is a key member of the Sales Application Team. This role supports the Customer Relationship Management (CRM) system and responds to Sales Tool questions and requests from dealers and internal teams. The analyst also works with multiple teams to ensure dealer and internal sales staff are properly set up in CRM and can use it effectively to support customers.

 Job Functions / Responsibilities

• Provide support on CRM related questions from external customers and internal teams in the shared outlook inbox
• Act as a backup to the Option Approval Request (OAR) process. Coordinating between dealers and engineering reviewers, and maintaining service level standards for approval cycle times
• Interface with dealers by providing detailed, step-by-step procedures for troubleshooting complex truck specs
• Assist with training internal and external clients in the use of the sales tool
• Assist Sales Application Development team with maintenance of Experlogix Design Center
• Assist with internal skill development with other groups such as engineering or marketing
• Assist with process improvements and documentation updates relating to CRM workflows

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or a related field strongly preferred