Vehicle Support Center Supervisor

Requisition Summary

Lead a world-class technical support team as Supervisor at PACCAR Parts' 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you'll support 20+ high-performing VSC Specialists across three strategic locations—PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India—driving operational excellence and maximizing vehicle uptime for our dealer network.

In this leadership role, you'll manage daily team operations while optimizing key performance metrics including response times, quality assurance, and operational efficiency. You'll partner with cross-functional leadership to execute strategic initiatives that reduce repair times, increase throughput, and strengthen relationships across PACCAR Parts, Peterbilt, Kenworth, and their dealer networks—all while delivering exceptional support to PACCAR dealer technicians.

Success in this position requires strong technical knowledge, advanced problem-solving skills, and the ability to thrive in a fast-paced environment where your leadership directly impacts customer success.

Shift: Monday–Friday, 1:00 PM–10:00 PM Pacific Time

Job Functions / Responsibilities

• Coach, mentor, and develop employees to maximize performance while ensuring departmental training requirements, certifications, and regulatory standards are maintained.
• Support onboarding, training, and career development programs for VSC Specialists
• Track, evaluate, and report daily, monthly, and annual performance metrics
• Analyze operational trends and voice of the customer to optimize operations
• Address team issues and remove roadblocks related to products, tools, and documentation by collaborating with other PACCAR divisions.
• Identify and lead continuous improvement initiatives with data-driven decision making.
• Oversee the creation, review, updating, and publication of knowledge-base articles and standard work instructions.
• Lead cross-functional initiatives with PACCAR divisions to improve vehicle diagnostics, support processes, and dealer technician efficiency.
• Lead support center tours for customers and PACCAR employees.

Qualifications

• Bachelor’s degree in engineering, business, or related field required, MBA desired.
• 3+ years of experience of related professional experience; previous supervisory experience preferred.
• Previous experience in powertrain diagnostics, vehicle diagnostics, and software technical experience preferred.
• Technical skills and ability to understand complex electrical and mechanical systems with the ability to identify customer needs and transform them into solutions.