Customer Care Specialist

We are looking for a driven Customer Care Specialist who recognizes exceptional customer service - client and service experiences are paramount. You will be dealing with customer requests, handling complaints and troubleshoot problems. In addition, you will process policy changes in our system, prepare correspondence and conduct initial claims triage. We empower our team members to play an active role in enhancing our customer journey through daily client interactions and by contributing/leading projects. 

About the Role 

Responsibilities include:

• Impress our customers over phone or in writing with magnificent service
• Respond to queries about the insurance product and purchased policy
• Execute changes to a policy as requested by a customer
• Record claims Investigate and respond to customer complaints
• Perform quality transactions timely
• Progress in insurance knowhow, servicing skills and personal development

About the Team 

This is a one-year fixed-term opportunity to join our team and be part of our new primary insurance business unit within an established company, that combines the dynamic spirit of a start-up with the backing of Swiss Re's strong organisation. We create digital life, home and motor insurance products and experiences for our partners (B2B2C). Our partners expand their digital ecosystems and distribute insurances to their customers under their own brand(s). 

About You

• Experienced in working in a customer care / service centre
• High level of customer service skills with the ability to show empathy and patience
• Listen actively and communicate effectively (verbal and written)
• Fluent in English (minimum B2 level)
• Demonstrates strong interpersonal skills with a positive attitude 
• A highly motivated person who can work independently and in teams
• Proactive, solution-oriented and surpasses obstacles 
• Willingness to learn 
• Good MS office and computer skills 
• Experience in primary insurance is a plus

The working hours for this role are from Monday to Friday, 9:00–18:00, including a 1-hour lunch break.

For Slovakia the base salary range for this position is between EUR 1,400 and 2,300 EUR per month (for a full-time role). 

• the requirements, scope, complexity and responsibilities of the role,
• the applicant’s own profile including education/qualifications, expertise, specialization, skills and experience.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Our company follows a hybrid work model, with an expectation to be present in the office at least 50% of working time.

#LI-Hybrid 

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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Reference Code: 139586