Customer Care Specialist

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

• Support inbound telephonic phone calls from members

• Provide over the phone support

• Specialize in first call resolution performance

• Effectively manage and respond to inquiries as they are sent to you by customers

• Submit requests to the proper departments to prevent recurring issues

• Ensure rapid response and resolution of escalated inquiries

• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience

• Identify problems or gaps within current processes and help devise creative solutions to them

• Track, analyze and report on improvements to current processes

• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:

• Understanding your audience and its needs

• Anticipating and preparing for the next questions your audience will ask

• Properly positioning the information you are sharing

• Understanding the impact of the information you are sharing

• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed

• Educate customers on the program as well as navigation of the website

• Capture submitted events

• Other duties as assigned

Pay $16.50/hour

Requirements

• Effective communication skills
• Strong organization skills
• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• Bachelors degree
• 1-2 years of customer service experience
• Health or wellness background

Benefits

• Medical, Dental & Vision plans
• 401(k) with company match
• Company paid Life Insurance (Basic, Voluntary & AD&D)
• Company paid Short Term & Long Term Disability
• Paid Time Off (Vacation, Sick & Public Holidays)
• 100% Paid Family Leave (Maternity/Paternity)
• Wellness Resources