Underwriting Technician

We are looking for a Underwriting Technician, based in Singapore. This is a contract position, requiring a minimum commitment of 6 months. The contract may be extended further, subjected to business needs.

Job Purpose / Role:

Support new products and services; continuous improvement of service quality and productivity; making use of new technology. Effectively supporting organizational changes and the growth strategy in addition to helping drive profitability in a deadline driven, market changing, environment.

Key Responsibilities:

Provide an effective and efficient service to Brokers / Clients, Accounting, Claims, Credit Control, Underwriting. Main responsibilities include:

• Act as a point of contact for Underwriters and support timely and accurate delivery of quotes, policy documentation, endorsements, etc.
• Proactively prepare relevant underwriting information including client / market research and claims data
• Complete standard quote templates including ensuring completeness of information.
• Ensure complete information handovers into ATs and ensure output is aligned to Underwriters / Broker / End insured requirements.
• Ensure timely delivery of all tasks as defined in the above scope of activities.
• Perform preliminary risk appetite check and Broker / Client value.
• Post-bind endorsements, etc.
• Proactive communication with all relevant internal stakeholders.
• Review, update & issue binders and prepare files for audit.
• Support in data entry tasks associated with pricing.
• Support / Within thresholds handle renewal underwriting tasks (without underwriting authority levels) and ensure account readiness for the renewal cycles.
• Support continuous process improvement and automation initiatives within their own area of operations.

Account Management Support for Underwriters

• Collect and provide relevant information for quotation to Underwriters. Using or providing all relevant information to prepare policy-set up accurately and efficiently, binder and issuance as well as booking preparation for new and renewed business. Compiling or creating non-standard policy wordings and aligning with Underwriters and Brokers. Preview of revised broker wordings compared to expiring. Providing suggestions to Underwriters.
• Ensure accurate and timely handover of information to offshore teams to support policy setup and bookings.
• Perform NB and RN Submission and its related tasks. e.g., submissions, credit checks, sanctions check, etc.
• Responsible for supporting Underwriters production by reviewing and interpreting source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files, and accounts / loss history Authorization in line with assigned limits. Acting as SME for resolving an GBO AT queries and ensuring complete and accurate handling of the account from GBO.
• Utilize product and process knowledge to offer suggestions and recommendations to CSU / Underwriters.

Client Engagement

• Develop effective working relationships with both internal functional units customers, including Underwriters, Claims, Credit Control, Reinsurance, and GBO offshore Account Technicians. Regular exchange with Underwriters regarding all account specific matters.
• Liaise with other countries to drive process improvement and harmonization of operational tasks on global basis.

Policy Administration & Booking Support

• Manage end to end policy administration and booking activities in coordination with offshore teams including setting up and maintaining policy entries in mid-office systems and ensuring data accuracy.
• Prepare and issue policy documents, cover notes, certificates, invoices etc.
• Oversee submission lifecycle management by closing or updating statuses across systems for new business, renewals and endorsements, and support archiving and documentation storage/e-filing in coordination with offshore teams.

Credit Control

• Coordinate AQS requests and complex queries with GBO offshore, credit control, brokers, Underwriters, etc., to support resolution of reconciliation discrepancies.
• Regular monitoring and follow-up on receivables and policy issuance and act as a referral point for offshore teams

Workflow & Time Management

• Proactively and collaboratively manage and prioritize workflow to ensure key performance indicators and service standards are met.
• Ongoing monitoring, maintenance, and follow-up of all accounts in the respective responsibility and escalation, if required.

Required Experience

• Exposure to / basic understanding of regional / local LoB insurance markets and competitor landscape.
• Exposure to / basic understanding of legal and regulatory framework.

General Skills

• Ability to motivate others and is an effective team player, and able to coach and train staff.
• Communication Skills: Verbal and written communication and interpersonal skills.
• Task Planning: Time management skills and experience of scheduling tasks in accordance with daily review of priorities.
• Influencing skills: Ability to persuade and motivate others to act without direct authority.
• Analytical Skills: Ability to effectively absorb information from various sources, then analyze, study, or examine data in detail and draw appropriate conclusions.

Languages

• Fluent in English.
• Multilingual or fluency in local language is a plus.

Technical Skills

• Ability to continuously develop technical and systems knowledge, business, and insurance understanding.
• Account management and ability to coordinate with other functions.
• Advanced understanding of policy administration life cycle, including information collection, policy issuance, premium bookings, credit control, cancellation.
• Commercial and large corporate insurance experience, preferably client servicing (broker or company background) is preferred.
• Excellent knowledge Microsoft Office applications and experience of relevant business applications and systems.
• Good understanding of relevant products, wordings, terms and conditions and coverages.
• Experience in policy administration in support of Underwriting.
• Experience working in a cross-cultural environment with strong collaboration skills and ability to motivate others to achieve common goals.
• A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.

106094 | Operations | Professional | Allianz Commercial | Full-Time | Temporary

 What’s in it for you?  

Let’s care about everything that makes you, you 

We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us. 

Let’s care for your financial wellbeing 

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension. 

Let’s care for your opportunities to progress 

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered. 

Let’s care for life’s twists and turns 

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back. 

Let’s care for our society and our planet 

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients. 

Care to join us? 

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Join us. Let's care for tomorrow. 

People with disabilities: 
We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:  
Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.  Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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