Underwriting Technician

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is seeking an Underwriting Technician to provide critical support to designated Underwriters, and their assigned agencies, assisting with the facilitation of the end-to-end underwriting process. This individual is responsible for ensuring submission quality, accurate data entry, timely policy processing, and coordination between internal teams and external partners, all contributing to efficiency, service excellence, process improvement, and the delivery of high-quality, audit-ready files.   Interested? We'd love to meet you!   ESSENTIAL RESPONSIBILITIES

SUBMISSION MANAGEMENT AND SUPPORT

• Reviews incoming submissions for completeness and quality, identifying missing or conflicting information and requesting additional details as needed.
• Accurately enters and maintains data in Underwriting and Policy Administration systems based on submission documentation and third-party resources.
• Prepares preliminary underwriting materials such as loss history grids and pricing model inputs to support Underwriter evaluation.
• Validates key rating variables and supports the automated quoting process by identifying and resolving discrepancies with Agents or Underwriters.
• Documents underwriting decisions or rationale as directed by the Underwriter to ensure files ae complete, compliant, and audit ready.  

SYSTEM PROCESSING AND POLICY TRANSACTIONS

• Completes complex and non-routine policy transactions, including endorsements, cancellations, ownership changes, and broker-of-record changes, following Underwriter instruction.
• Coordinates policy issuance by managing follow-ups, ordering loss control reports, and setting diary reminders to ensure timely processing.

WORKFLOW OPTIMIZATION AND TEAM COLLABORATION

• Supports process automation initiatives by engaging with automated workflows, testing new tools, and providing user feedback.
• Conducts peer audits for new team members to assist with reinforcement of quality standards.
• Contributes to special projects, data cleanup efforts, and departmental initiatives as assigned.
• Identifies workflow bottlenecks in the submission or policy processing cycle and recommends solutions to improve turnaround times and accuracy.
• Assists with documenting internal procedures and contributes to the development or maintenance of training manuals to promote consistency to the team.

AGENCY COMMUNICATION AND SERVICE COORDINATION

• Proactively communicates with Agents regarding submission status, outstanding items, or missing information to avoid delays and maintain momentum.
• Assists with coordination between Underwriters and assigned agencies, managing day-to-day correspondence and building strong working relationships.