Claims Officer

At Allianz, we're not just about insurance - we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where everyone thrives. If you're passionate about providing exceptional service and want to grow your career, come join us!

What You'll Be Doing:

• professional management of calls and emails;
• correspondence with customers in a polite manner, ensuring a high degree of their satisfaction;
• providing specific information and advice to clients;
• recording information and changes regarding customer data in the related applications of the job;
• getting familiar with the routine and processing target volumes of requests and calls - discussing complex cases and challenges with the team leader and other designated persons, as well as contributing to improving the quality of the services provided by the team;
• involvement in the development/improvement of operational processes;
• attentive and active participation in the trainings offered by the company;
• compliance with the instructions from the team leader or the management line.

What We’re Looking For:

• Fluent in Polish and English (min. B2).
• Experience: 1-2 years in a similar role is a plus.
• Problem-Solver: You know how to find solutions and tackle challenges head-on.
• Quick Thinker: You can handle a high volume of work and meet deadlines.
• Independent Worker: Able to manage your tasks with little supervision and deliver results.
• AI and Machine Learning: Utilized for predictive analytics and fraud detection.​
• Artificial Intelligence (AI)  General AI applications in customer service and claims processing.​
• Business Intelligence  Important for decision-making and strategic planning.
• Tech-Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access.

Why You’ll Love It Here:

• Health & Well-being:
• Private medical services for peace of mind.
• Performance-based bonuses every month.
• Extra gifts and holiday budgets through our Benefit Platform.
• Additional vacation days as you grow with us.
• Corporate seminars to boost your skills

Career Growth:

• Opportunities for local and international career moves.
• Join one of 4 Volunteering Teams and give back to the community.
• Access to LinkedIn Learning and Bookster for endless learning.