Operations Quality Manager

Req ID: 137854 
Region: Americas 
Country: USA 
State/Province: Texas 
City:  Fort Worth 

General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Manager 2 (MG2)
Job Title:  Manager, Operations Quality 2
Job Code:  MG2-QUA-OPQ
Job Level:  Level 10
Direct/Indirect Indicator:  Indirect

Summary

Manages and provides direct and indirect supervision to skilled and intermediate-level professional employees performing diverse roles in more than one function or unit. Provide direction, coordination, education and tools needed to achieve and maintain the site Quality Management System and enable the achievement of quality objectives.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Supports generation of performance metrics for products and processes of moderate complexity, and drives the team to achieve Quality Goals set by management (i.e.: DPQL, Total Quality at Celestica (TQ@C)), following industry standards such as  ISO, IPC, AS, TL 

• Leads Quality Improvement Programs (QIP) in support of customer requirements and expectations that are considered medium in scale and moderately complex.

• Mentors and trains personnel in the practices of Quality management and Quality improvement (succession development)

• Resolves customer issues of moderate difficulty using quality tools: Root Cause Analysis and Corrective Actions that are effective and timely.

• Provides leadership and support in a variety of areas such as,  analysis of nonconforming materials and customer return material authorizations.(RMA's), coordinating ESD compliance, supporting customer and 3rd party audits, and the administration of Quality management (Documentation, Change Control, Corrective & Preventive Actions and Calibration)

• Supports new customer qualification and New product introduction with supplier assessments, First Article Inspections and oversee generation of product documentation for products / programs of moderate risk 

Knowledge/Skills/Competencies

• In depth of quality metrics, ISO standards and processes.

• Knowledge of Lean and Six Sigma Manufacturing processes and controls including: Statistical Process Control (SPC), 5S and Value Stream Mapping (VSM)

• Strong knowledge of Quality Management tools including:  Failure Mode and Effect Analysis (FMEA) and development of Quality Control Plans

• Strong Project Management Skills