Operations Quality Manager

The Quality Manager at Nokia plays a pivotal role in aligning our quality strategy with business goals while acting as the customer advocate. This position involves managing an effective Quality Assurance system, leading a team to drive strategic improvements, and ensuring compliance with quality standards across the factory. You will handle customer complaints, oversee product performance governance, and implement corrective actions and process enhancements. With a focus on collaboration, you will engage with global stakeholders to ensure high-quality outcomes and foster a culture of continuous improvement within the organization.

Responsibilities

• Ensure effective quality assurance (QA) systems are implemented and maintained across the factory.
• Engage with customers and key stakeholders to address quality concerns and enhance satisfaction.
• Lead a team of Engineers and Technicians to drive strategic quality improvements.
• Serve as the factory representative for workmanship standards and best practices.
• Conduct audits to identify and drive systematic improvements on the shop floor.
• Oversee the review and implementation of corrective and preventive actions.
• Manage and resolve customer complaints related to factory performance.
• Coordinate with global teams to ensure product field performance governance.

Qualifications

Must-Have:

• Require bachelor's or master's degree with related field.
• Typically, a minimum 15-20 years of experience in quality management within the electronics manufacturing industry
• Bachelor's degree in Electronics and Communication Engineering (B.E. ECE)
• Proficiency in systematic problem-solving using QA tools like PFMEA
• Experience in managing customer relationships from a quality perspective
• Strong leadership skills to guide a team of Engineers and Technicians

Nice-To-Have:

• IPC standard certification
• TL 9K Auditor qualifications
• Experience with driving corrective and preventive action processes
• Ability to handle customer complaints effectively
• Strong communication skills to engage with global stakeholders
   

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Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.