Payments & Fraud Operations Specialist
Posted 31 Jul 2026
Advertised as “Payments & Fraud Operations Specialist (m/f/d)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3–4 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
ABOUT US
Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.
Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.
Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.
Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.
Learn more at www.getpliant.com
ABOUT THE ROLE
We are looking for a Payments & Fraud Operations Specialist to provide out-of-hours operational coverage, ensuring the stability, integrity, and security of our payment systems outside standard business hours (evenings, nights, and weekends).
This role sits at the intersection of customer support, payments operations and fraud and reports into the Head of Fraud Operations.
You will play a key role in maintaining service reliability, mitigating fraud risk, and responding to operational incidents in real time.
Working Hours
This role is specifically designed for out-of-hours coverage, including evenings, nights, weekends, and public holidays (as part of a team rotation). It operates on a dedicated shift-based schedule to ensure Pliant achieves a 24/7 Always On model.
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This role is specifically designed for out-of-hours coverage, including:
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Evenings / nights
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Weekends
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Public holidays (as part of a rota)
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May operate on a shift-based schedule
WHAT YOU’LL DO
End-to-End Customer Support (Tier 1)
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Act as the primary front-line contact for urgent out-of-hours customer inquiries via phone, email, or ticketing systems.