Claims Specialist

The role and your mission

We are looking for a motivated and detail-oriented individual to join our Claims Advisory team at Marsh. This role is based in Bucharest and has a hybrid working model, with a requirement of working at least three days/week in the office. In this role, you will support the insurance claims process by reviewing documentation, coordinating with clients and insurers, and ensuring claims are handled accurately and efficiently. You will work closely with experienced colleagues, gaining exposure to insurance policies, claims procedures, and clients in the insurance industry.

We will count on you to:

• Review incoming claims notifications and support documentation, ensuring information is complete and accurately recorded within the Marsh and insurer system
• Assist in identifying relevant insurance policies and coverage details, seeking guidance from experienced colleagues when/if needed.
• Communicate proactively with clients, insurers, and internal teams to request information, provide updates, and follow up on outstanding matters.
• Support the handling of claims-related queries and assist with resolving issues or escalating more complex cases.
• Monitor claims progress and help ensure timely follow-up throughout the claims process from start to finish.
• Prepare and maintain accurate claims reports, records, and supporting documentation.
• Assist with tracking claims settlements and payments, ensuring relevant information is properly documented.
• Follow internal procedures and service standards to support efficient claims management and positive client experience.
• Provide support to technical departments regarding insurance policy terms and conditions.
• Coordinate claims inspections, including liaising with appointed surveyors, adjusters, and/or experts.
• Analyze the compensation offer and verify the accuracy of its calculation

What you need to have:

• Strong communication skills and a customer-focused attitude.
• Good organizational skills, attention to detail, and the ability to manage multiple tasks.
• Analytical thinking and a willingness to learn new processes and systems.
• Good knowledge of Microsoft Office applications, particularly Excel and Outlook.
• Ability to work effectively both independently and as part of a team.
• A good command of English, both written and spoken would be a plus

What makes you stand out?

• Previous experience in insurance, claims, or administrative operations. (previous Non-Auto claims handling would be a plus),
• Basic understanding of insurance products, policies, and claims processes.
• Experience communicating with clients or external stakeholders.
• A proactive mindset and an interest in developing a career in the insurance industry.

Why join our team?

• We help you be your best version through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, benefits, and rewards to enhance your well-being.

• We offer a competitive benefits package designed to support your health, work-life balance, and personal milestones, including medical insurance, life insurance, travel insurance, birthday leave, meal vouchers, and more.

• Possibility to work remotely through a hybrid model, with three days at the office and two days from home/week.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.