Business Systems Analyst

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The opportunity

EY is seeking a Business Systems Analyst with experience in Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform to support the design and delivery of enterprise digital transformation initiatives. Working closely with business stakeholders, Solution Architects, Technical Architects, developers, and project teams, you will bridge business needs and technology solutions by gathering requirements, defining business processes, and ensuring solutions deliver measurable business value.

This job posting relates to an existing vacancy within our organization.

Key Responsibilities

Business Analysis & Requirements Management

• Lead client workshops, discovery sessions, and stakeholder interviews to gather, analyze, and document business requirements.
• Translate business needs into user stories, process flows, functional specifications, acceptance criteria, and solution requirements.
• Facilitate requirements prioritization, backlog management, and scope definition throughout the project lifecycle.
• Support fit-gap assessments and recommend process improvements leveraging Dynamics 365 CE and Power Platform capabilities.

Business Process Transformation

• Analyze and optimize business processes across Sales, Customer Service, Customer Insights, Field Service, and related CRM functions.
• Document current-state and future-state processes and identify opportunities for automation, efficiency, and user adoption.
• Drive process standardization and adoption of leading practices across client organizations.

Testing, Deployment & Adoption

• Support test strategy development, User Acceptance Testing (UAT), defect triage, and business validation activities.
• Ensure solutions meet business requirements and support successful deployment and release readiness.
• Develop training materials, business documentation, and support change management and user adoption activities.
• Assist with post-go-live support, issue resolution, and continuous improvement initiatives.

Stakeholder Management & Delivery Support

• Act as the liaison between business stakeholders and technical teams throughout delivery.
• Communicate project status, risks, dependencies, and recommendations to project leadership and client stakeholders.