Employee Health & Benefits Account Manager

Employee Health & Benefits Account Manager

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Employee Health & Benefits Account Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

This is a hybrid position, based out of our various listed regional office locations (Maitland, Tampa, Clearwater, Sarasota), that may require in person client facing meetings.

 As our Account Manager on the Employee Health & Benefits team, you’ll be responsible for the service and retention of our middle to large market group benefit accounts. You will handle day to day correspondence and questions with the client. You will assist Producers and Benefit Consultants in gathering the necessary information for new and renewing groups to submit to the marketing team, handle implementations, intake forms and help with enrollments. You will need to keep your workflows organized and client’s electronic files in in our document management system up to date.

As our Account Manager on the Employee Benefits team, you will:

• Manage annual planning timeline and ensure all client deliverables, including Benefit Guides, are prepared on a timely basis. 
• Lead, document and complete renewal implementation calls and paperwork with clients. Hold carriers accountable for accuracy, timelines, and service expectations.
• Independently produce accurate and timely materials and consistently audit work product to minimize errors.
• Responsible for maintaining client information on the agency management system.
• Navigate our resources and leverage our carrier partners to advocate for and solve problems for clients, providing a great client experience and support our retention efforts.
• Be knowledgeable of applicable coverages, carrier guidelines, underwriting and legislative changes, to maintain relationships with clients and carrier representatives. 
• Assist assigned clients and teammates with service questions related to administration, billing, claims issues and problem solving, upon request.