Application Support Analyst

Location: Wanchai, Hong Kong

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organizations use these core competencies to help maximize the value of relationships with their investors, employees, creditors, members and customers. 

Our vision is to leverage our global network, specialized technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry. As the perfect partner for organizations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors. 

Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.

CTS globally has approximately 1,500 employees and is made up of Service Delivery, Development Centre of Excellence, Digital Centre of Excellence and 6 technology groups aligned to our global business lines. 

The Application Support Analyst role is part of the Global CTO group and responsible supporting maintaining and managing the application portfolio utilised by the Computershare business and customers.

A role you will love

As an Application Support Analyst, you will be responsible for troubleshooting issues, supporting day-to-day requirements of our business units/clients, providing analysis and recommendations on existing technical solutions, playing a key part in technical projects and ensuring a quality service is provided to our clients. 

The position works closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management as well as supporting the successful delivery of new services/applications into the production environment.

Some other key accountabilities will include:

Incident and Support:

• Issue debugging and incident management

• Perform data and system analysis

• Successful management of change into production 

• Manage releases and system upgrades into live systems

• Ensure system stability and management of environments