Application Support Analyst

Req ID: 391573 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MIDAS Care Management Application Support Analyst (L2) to join our team in Frisco, Texas (US-TX), United States (US).

Job Description – MIDAS Care Management Application Support Analyst (L2)

Position Summary

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

Key Responsibilities

MIDAS Application Support

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.

Care Management & Utilization Review

• Support Case Management, Care Coordination, and Utilization Management workflows.

• Monitor and support:

• Length of Stay (LOS)

• Discharge Planning

• Care Coordination

• Authorization Management

• Medical Necessity Reviews

• Assist in denial prevention and documentation improvement initiatives.

Quality & Risk Management

• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.

Reporting & Analytics

• Develop and support reports and dashboards for: