Client Services Manager

The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales. Focusing on: 

• Revenue growth 

• Margin delivery 

• Client satisfaction and retention 

• Quality execution of programs 

• Expanding services /solutions utilized by client 

• Delivery of program specific training to District Managers and National Field Execution team 

• Development of field tools to collect meaningful field information for our clients 

• Analysis of impact of programs 

Responsibilities

• Experience supporting national retail beauty, cosmetics, personal care or health & wellness strongly preferred.

• Drive revenue growth with existing client and secure new opportunities – focus on increasing sales and growing margin by maximizing all revenue opportunities. 

• Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients. 

• Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance. 

• Outline data reporting requirements, analyze business results, report on key insights. 

• Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives. 

• Participate in or lead new business development activities as required. 

• Manage program communication to field management team and merchandisers. 

• Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team. 

• Seek out and share best practices. 

• Other duties as assigned.

Qualifications

Minimum Education Requirements: 

• Bachelor's degree in business, marketing, or related fields   

Experience Requirements: 

• Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience. 

• Excellent relationship building skills; proven success in relationship building and management. 

• Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs. 

• Outstanding organizational skills, attention to detail, and prioritization of tasks. 

• Experience developing, tracking, and monitoring cross-functional processes (Requiring proficiency in Excel). 

• Anticipating client needs and developing solutions. 

• Experience in the general retail landscape. 

• Executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment. 

Knowledge, Skill, and Ability Requirements: 

• Build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.) 

• Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely. 

• Produce quality field execution. 

• Regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable. 

• manage client expectations and help to make all plans operational at the store level. 

• Great analytical skills – strong attention to detail. 

• Proficiency in Excel required. 

• Strong verbal communication and presentation skills. 

• Drive for results. 

• Persuasive selling and ability to influence skills. 

• Assertive, creative team player. 

• Sense of urgency required. 

Physical Requirements: 

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

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