Technical Implementation Specialist

About Plenful

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 100+ leading health systems, pharmacies, and healthcare organizations across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you. Apply now to join our growing team.

About the Role

Plenful is hiring a Senior Technical Implementation Specialist to shape how we handle customer implementation, support, retention, loyalty, and expansion — in close partnership with our Director of Technical Customer Success. You'll collaborate across technical, commercial, and executive teams, with exposure to nearly every part of the company as it grows. This is a remote role with real growth potential.

What You’ll Do

• Configure Plenful for New Customers and Use Cases — Work with customers to execute implementation on established use cases, and help us continually sharpen our implementation process so customers see value faster.

• Engage Customers — Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist with custom configuration. Guide timelines, hold customers accountable to follow-up tasks, and keep raising the bar on customer experience.

• Support Customers — Provide omnichannel support and help build documentation on best practices for the Plenful platform.

• Collaborate with Account Management and Sales — Work with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules that match client needs and market demand. Partner with Account Management and Sales to spot and lead implementations for contract expansions.