Customer Service Executive

Responsibility: 

• Answer inbound calls as well as assist customers who have specific inquires.

• Professionally handle the customer call as per the company standard.

• Accurately logging the customer call in CAFM system.

• Handle and resolve customer complaints.

• Provide customers with product and service information.

• Identify and escalate priority issues.

• Route calls to appropriate resource.

• Follow up customer calls where necessary

• Prepare reports on customer calls & circulate aging reports to the Execution Team.

• Report the trend to the senior Executive.

• Validating the service report from the execution team & closing the service request logged in the CAFM.

• Build customer’s interest in the services and products offered by the company.

• Provide personalized customer service to the highest level.

• Coordinating with the QHSE Department for site related QHSE issues.

• Assist the site / departmental manager to execute the project/site day to day QHSE requirements.

• Provide assistance in implementation of QHSE management system to achieve the organizational goal.

• Coordinate with other departments for QHSE resources necessary for the workgroup. 

• Assist the site/departmental manager to take corrective actions upon identification of the nonconformance.

• Report all near misses, dangerous occurrences and incidents. 

• Assist the team in preparing incident reports.

• Assist the site/departmental manager to assess and execute the QHSE training requirements. 

• Participate in the site QHSE meeting.

• Participate in the site level hazard identification and risk assessment team.

• Ensure all the workers under his/her management are aware of the internal QHSE alerts.