About the Role

vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Field Engineer is our hands-on, in-person technical presence— the person who shows up, sets things up, and fixes what can’t be fixed remotely. Because so much of this role is in person, professionalism, communication, and organization matter as much as technical skill. Meraki and MSP expertise are required for this role.

Key Responsibilities

On-Site & Field Support

• Serve as vdBA’s in-person technical presence at client sites — deskside support, hardware installs and refreshes, and hands-on troubleshooting.

• Handle scheduled on-site work (new-site setups, equipment deployments, moves/adds/changes) and respond to on-site escalations when remote resolution isn’t enough.

• Represent vdBA professionally in front of client staff and executives at all times - courteous and dependable.

Networking & Meraki

• Deploy, configure, and troubleshoot Cisco Meraki networking (switches, access points, security appliances) across client environments.

• Support core networking day to day: VLANs, firewall rules, wireless, VPN, and ISP/circuit issues.

• Coordinate on-site with vendors and carriers to resolve connectivity and hardware problems.

Endpoint & Systems Support

• Support and maintain Windows endpoints, Microsoft 365, and common business applications for managed clients.

• Support and troubleshoot macOS endpoints, including provisioning, configuration, and integration with Microsoft 365 and existing IT infrastructure.

• Perform endpoint provisioning, imaging, patching, and security-baseline enforcement via Intune/RMM.

• Assist with server, Active Directory, and backup/disaster-recovery tasks under the direction of senior engineers.

Escalation & Ticket Handling

• Own Tier 1/Tier 2 tickets end to end, escalating the most complex issues to the Senior Systems Engineer / Solutions Architect (Tier 3).

• Keep tickets, time entries, and documentation meticulously current in the PSA.

• Follow runbooks and standard procedures, and contribute improvements back to the knowledge base.