Skills Strategy & AI Capability

We are seeking a strategic and forward-thinking Skills Strategy & AI Capability Lead, to design and implement a skills-led approach that supports the growth and transformation priorities of Zurich’s Life, Health & Bank Distribution business.
You will translate business strategy and AI-enabled operating models into the technical, functional and leadership capabilities Zurich’s Life, Health & Bank Distribution business needs for the future. You will lead the development of a practical skills framework, strengthen workforce insights and embed skills across talent, learning and workforce processes.

A key part of the role will be designing capability-building approaches for new AI-enabled systems and workflows, helping employees transition from traditional task execution to effective human-AI collaboration.

What You Will Do

• Lead Life, Health & Bank Distribution skills strategy, framework, taxonomy and implementation roadmap.
• Translate business priorities and operating model changes into future capability requirements.
• Identify critical skills gaps and inform workforce planning, hiring, succession, upskilling and reskilling decisions.
• Shape technical learning for new AI-enabled systems, using simulations, active practice and learning in the flow of work.
• Build role-based and personalised learning pathways for different technical and proficiency levels.
• Embed skills across recruitment, performance, learning, succession, career development and internal mobility.
• Drive adoption by influencing senior leaders and equipping managers and employees to use skills insights effectively.
• Use Korn Ferry and other workforce data to generate actionable insights and measure capability growth, adoption and business impact.
• Lead cross-functional delivery across business, HR, Learning & Development, technology, product and data teams.

What You Will Bring

• Significant experience in skills strategy, strategic workforce planning, organisational development, talent, learning or transformation.
• Experience designing and implementing skills frameworks or skills-based talent practices in a complex organisation.
• Strong understanding of how AI, automation and digital technologies are changing work and capability requirements.
• Expertise in designing practical, role-based learning for technical or operational transformation.
• A successful track record of leading enterprise change and influencing senior stakeholders.
• Strong analytical skills and the ability to turn workforce data into clear business recommendations.
• An agile and pragmatic mindset, with the ability to navigate ambiguity, test approaches, measure outcomes and scale what works.

What Success Looks Like

• A practical skills framework aligned with Zurich’s Life, Health & Bank Distribution strategic priorities.
• Clear visibility of current and future capability gaps.
• Effective learning pathways for new AI-enabled systems and workflows.
• Skills embedded across workforce and talent decisions.
• Measurable improvements in proficiency, internal mobility, workforce agility and business outcomes.
• Leaders and employees confident in building, applying and deploying the capabilities required for the future.

You belong here. 

Imagine working in one of the world’s most sustainable workplaces. At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.  
You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple. 
Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together. 
 

About Us 

Zurich is a leading multi-line insurer, serving over 82 million customers in more than 200 countries and territories with more than 65,000 employees.
For over 150 years, Zurich has been transforming insurance – offering not just protection, but also prevention services that promote well-being and climate resilience.
Guided by our purpose to ‘create a brighter future together,’ we aim to be one of the most responsible and impactful businesses in the world. 

We look forward to receiving your online application today!

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications, as well as any associated fees. 

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  CH - Zürich 
• Remote working: No
• Schedule: Full Time
• Recruiter name: Mélina Carnal