IT Generalist
US$121,000 – US$164,000 / yr base salary
Posted 3 Sep 2026
Advertised as “IT Generalist (San Francisco)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–4 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | US$121,000 – US$164,000 / yr |
|---|
Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment. You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped.
You'll work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you're a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you.
This position follows a hybrid work model. Candidates should be local and able to work from our local office on a regular weekly basis, with scheduling flexibility.
What you’ll do here
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Act as the first line of IT support for employees via Slack and our internal ticketing system
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Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems
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Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps
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Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking
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Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security
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Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows
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Document processes and contribute to internal knowledge bases to improve self-service and transparency
What we’re looking for
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Have 2-4 years of experience in IT support or systems administration
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Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred)
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Are comfortable working independently in a remote environment and prioritizing across a variety of IT tasks
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Have a security-first mindset and understand the importance of access controls and audit trails
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Enjoy solving problems for end users and improving their day-to-day experience with technology
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Have experience with or interest in supporting compliance frameworks like SOC 2
Bonus tacos if you have