IT Generalist
Posted 12 Jun 2026
Advertised as “IT Generalist - Field Technician”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
No salary listed for this role.
CertificationsA+
Field of studyBusiness, Information Technology
Study levelBachelor's
**Now Offering DailyPay**
Otterbein Senior Life has an opening for a fulltime, salaried IT Generalist/Field Technician. This position is located at Otterbein SeniorLife in Lebanon, OH. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware & peripheral equipment, both remotely and on-site. The position will do frequent travel to all Otterbein sites.
At Otterbein, you’re more than an employee, you’re a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.
Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care.
Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.
Responsibilities:
- Support Center – respond to calls, emails & tickets to resolve end user issues through remote or hands-on support
- Repair, rebuild, prepare & deploy new equipment as needed, including end user equipment such as computers & phones, as well as enterprise equipment such as firewalls, switches, access points & UPS units
- Resolve dial tone & other phone system issues
- Documentation – Inventory, Support Center, Hardware, Software
- Support organization-wide Hikvision Camera System
- Support organization-wide server-based Nurse & Emergency Call Systems
- Collaborate with others to assess, design, implement, troubleshoot, monitor & improve the organization’s network & technology as the organization grows
Qualifications:
- Minimum 2 years’ experience supporting the I/T needs for multiple locations
- Customer 1st Mentality
- Proficient with MS Office Suite of products, including Microsoft 365
- Knowledge & working experience with Active Directory
- Knowledge & working experience with Microsoft Windows O/S
- Knowledge of network cabling
- Cisco VoIP experience
- Organized and Detail Oriented
- A+ certification (additional I/T related certification is a plus)
- BS degree with an I/T or business related major or equivalent work experience
- Experience with Office365, working in a hybrid environment