Service Delivery Manager
US$86,500 – US$198,000 / yr base salary
Posted 30 Sep 2026
Advertised as “Service Delivery Center - Service Delivery Manager”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- People management
| Base salary | US$86,500 – US$198,000 / yr |
|---|
Field of studyBusiness, Computer Science, Engineering, Information Technology (or related)
Study levelBachelor's
Location: Dallas, San Antonio, Alpharetta, Jacksonville, Charlotte, Tampa, Philadelphia, St. Louis
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
At EY, we're all in to shape your future with confidence.
As an Apigee Migration Program Delivery Lead, you will be responsible for leading the execution of large-scale API migration and platform transformation initiatives. You will coordinate cross-functional teams, drive delivery excellence, and ensure successful migration outcomes across architecture, engineering, testing, security, DevOps, operations and business stakeholders.
In this role, you will serve as the central point of coordination across multiple workstreams, ensuring alignment of migration activities, platform modernization efforts, release schedules, and operational readiness requirements. You will partner with senior client and EY leadership to manage delivery plans, mitigate risks, oversee governance activities, and drive accountability to program objectives.
You will be responsible for managing migration waves, coordinating platform deployment activities, facilitating executive decision-making, and ensuring successful transition from migration execution to steady-state operations. This role requires strong program leadership, stakeholder management, and the ability to orchestrate large, complex technology transformation programs in a dynamic environment.
Your Key Responsibilities
- Lead the planning, execution, and delivery of enterprise-wide Apigee migration and platform transformation programs.
- Establish and maintain integrated program plans that align migration activities, platform buildout, testing, security, DevOps, and operational readiness workstreams.
- Manage migration wave schedules, milestones, dependencies, critical-path activities, and deployment timelines.
- Coordinate cross-functional teams including architecture, engineering, testing, security, DevOps, operations, and production support groups to ensure successful delivery outcomes.
- Serve as the primary delivery contact for client stakeholders, program leadership, and executive sponsors.
- Provide executive-level reporting on program progress, delivery metrics, risks, quality indicators, budget performance, and go-live readiness.
- Lead program governance processes including steering committee meetings, delivery reviews, risk assessments, and escalation forums.
- Establish and maintain RAID management processes, ensuring timely identification, mitigation, escalation, and resolution of program risks and issues.